Statewide county DMV offices open after computer transition; some delays possible as employees adjust to new system

Idaho’s computer system for issuing driver’s licenses and identification cards was successfully upgraded from a 1980s mainframe to a more modern system in recent days.

To make this transition, all county sheriff’s DMV offices that issue driver’s licenses and identification cards closed Aug. 9-10.

County sheriff’s DMV offices will reopen Monday, Aug. 13, however customers should anticipate delays while employees adjust to the new system.

“We are very pleased to move to a new system that is designed to provide enhanced security and increased customer service to citizens across Idaho,” said Idaho Transportation Department Division of Motor Vehicles Administrator Alberto Gonzalez. “The DMV clerks will be trained in the new system, but there will likely be delays while they become more familiar with it.”

This is the second phase of a three-phase project to modernize the state’s DMV system. In 2017, the first phase was completed when permanent disability placards became available at the county assessor’s offices rather than at the DMV headquarters in Boise to better serve customers. The third phase will move vehicle registrations and title records from the mainframe computer next year.