Sept. 10, 2018 UPDATE
Two weeks after vendor software issues halted the issuance of driver’s licenses in county DMV offices across Idaho, an interim solution is in place—with licenses being successfully processed for customers. With the system stabilized, the Idaho Transportation Department will work collaboratively with sheriffs to develop a long-term solution.
During the week of Sept. 3, statewide offices were open without interruption and the number of licenses issued increased daily. On Sept. 4, 1,724 credentials were processed. That number jumped to 2,023 on Sept. 6. While many offices saw larger volumes of customers, an ITD emergency extension for expired licenses has provided a reprieve for customers through Oct. 31, 2018.
Critical to the success of a stable system, is enhanced communication and partnership with sheriffs, county staff, law enforcement and Governor C.L. “Butch” Otter’s office. Daily communications and updates provide coordinated information to multiple parties and has created a positive dialogue. That conversation will continue specific to the exploration of a permanent plan that alleviates service interruptions
“The collaboration between ITD, the sheriffs, county staff and Governor’s Office has been tremendous,” said ITD Division of Motor Vehicles Administrator Alberto Gonzalez. “ITD again thanks every customer and our county partners for their patience as we move forward.”
To learn more about extension details, click here. To speak to a member of ITD’s DMV customer care team, please call 208.334.8736.
Sept. 7, 2018 UPDATE
- License transactions continue to increase statewide. On Sept. 6, 2,023 credentials were issued. An average summer Thursday sees around 1,870.
- Office traffic remains steady.
- ITD thanks everyone for their patience as the system remains stable and the workaround solution is maintained.
Sept. 6, 2018 UPDATE
- County DMV offices continue to process and issue licenses. On Sept. 5, 1,838 licenses were issued statewide. That’s an increase over the 1,724 issued the day prior.
- Office traffic remains steady.
Sept. 5, 2018 UPDATE
- County DMV offices are processing and issuing driver’s licenses. On Sept. 4, 1,724 licenses were issued statewide. A typical day sees somewhere between 1,850-1,900. The steady progress indicates the system workaround solution is working.
- Additional training between ITD and county DMV staff continues.
- Office traffic remains steady. Large volumes of customers are expected this week after outages last week. ITD and county staff appreciate the patience of customers visiting offices.
Sept. 4, 2018 UPDATE
- All county DMV offices are expected to be open this week. Please check with our local DMV office for hours of operation.
- The working solution remains in place for county sheriff staff to issue driver’s licenses.
- Larger volumes of customers are anticipated. ITD and county staff appreciate the patience of our customers.
- More information is available about the emergency extension implementation through Oct. 31, 2018, for all Idaho drivers with expiring or expired driver’s licenses due to recent DMV office closures.
Idahoans whose driver’s licenses expired in July and August and have not renewed or licenses will expire in September:- Will automatically have their licenses extended until Oct. 31 by the DMV
- This extension will be made to the individual’s DMV record and be visible to law enforcement
- The extension will be available to the driver’s vehicle insurance company
Idahoans who are flying commercially whose license have been extended by the DMV need to:
- Present their current license to the Transportation Security Administration (TSA)
- The TSA accepts a driver’s license that is up to one year past the expiration date as a valid identity document
- If your license has been expired for more than one year, you will need to renew it at a county Sheriff’s DMV office
The extension does not apply to:
- Drivers whose privileges are currently suspended
- Drivers with Commercial Drivers Licenses who do not have a legal presence document with the DMV
- Drivers with Commercial Drivers Licenses with an expired HazMat endorsement
Idahoans who have questions can contact the DMV at:
- 1-208-334-8736
- dlmail@itd.idaho.gov
- FAX 1-208-334-8586
Aug. 31, 2018
The Idaho Transportation Department and county sheriff staff continue to use a workaround solution to issue driver’s licenses. Please check with your local DMV office for hours of operation as more counties open their doors. ITD appreciates our customers and county staff for their patience as driver’s license services come back online in counties across the state.
More information is available about the emergency extension implementation through Oct. 31, 2018, for all Idaho drivers with expiring or expired driver’s licenses due to recent DMV office closures.
Idahoans whose driver’s licenses expired in July and August and have not renewed or licenses will expire in September:
- Will automatically have their licenses extended until Oct. 31 by the DMV
- This extension will be made to the individual’s DMV record and be visible to law enforcement
- The extension will be available to the driver’s vehicle insurance company
Idahoans who are flying commercially whose license have been extended by the DMV need to:
- Present their current license to the Transportation Security Administration (TSA)
- The TSA accepts a driver’s license that is up to one year past the expiration date as a valid identity document
- If your license has been expired for more than one year, you will need to renew it at a county Sheriff’s DMV office
The extension does not apply to:
- Drivers whose privileges are currently suspended
- Drivers with Commercial Drivers Licenses who do not have a legal presence document with the DMV
- Drivers with Commercial Drivers Licenses with an expired HazMat endorsement
Idahoans who have questions can contact the DMV at:
- 1-208-334-8736
- dlmail@itd.idaho.gov
- FAX 1-208-334-8586