In a move to bridge gaps, simplify processes, and improve efficiency, Mike Copeland from ITD’s Construction & Materials division has introduced an innovative AI chatbot to help employees navigate the complex web of manuals and resources. With approximately 17 years of field experience throughout his career, Mike knows firsthand how challenging it can be to find clear, quick answers in a sea of technical documents.
The chatbot, powered by advanced AI language models, is designed to make information access effortless. Instead of digging through lengthy manuals, employees can now type in a question, and the chatbot provides concise answers along with direct links to the original sources. This ensures accuracy while saving time—especially useful for repetitive questions that arise daily.
“With so much turnover and the constant evolution of processes, it’s easy to feel disconnected or overwhelmed by the sheer volume of information,” Mike explains. “This tool changes that. It’s like having a knowledgeable assistant who’s always ready to help.” Another exciting feature that’s in the works is making the chatbot multi-modal so that it can process images and videos.
Although the chatbot is live, its availability hasn’t reached every corner of ITD just yet. As more employees learn about this resource, the benefits will grow. By cutting down on repetitive tasks and freeing up time previously spent searching for answers, the Construction & Materials team as well as other teams throughout ITD, can focus more on critical projects and creative problem-solving.
Mike’s project is also a testament to ITD’s willingness to adapt and evolve with technology. “The pace of AI development is fast, but we’re doing everything we can to stay ahead. Tools like this help us work smarter, not harder,” Mike adds.
The chatbot represents more than just a tech tool—it’s a step toward empowering ITD employees with resources that make their work more efficient and enjoyable. As Mike and the team continue refining the AI, ITD is paving the way for a future where innovation and teamwork drive success.