District 1

COMPLETE: I-90: Kingston Interchange

• The bridge was demolished and rebuilt in two phases — the first phase began in mid-March, and the second-phase began in mid-June.
• Concrete Placing Company replaced the bridge to meet current standards, including height requirements, for $7.6 million. The new bridge includes two lanes with wide shoulders.
• Read more about this bridge project in the Replacement of Kingston Bridge news story – February 20, 2018.

COMPLETE: I-90 – Sign Upgrades

• ITD contractors replaced signs at various interchanges with I-90 between Washington and Montana. This was the final year of the project.

COMPLETE: I-90 – Northwest Boulevard to Sherman Avenue

• Interstate Concrete and Asphalt completed the multi-year reconstruction of the interstate between Northwest Boulevard and Sherman Avenue. In 2017, I-90 was reconstructed between Sherman Avenue and Ninth Street, and in 2018 the interstate was constructed between Sherman Avenue and Northwest Boulevard, and repaired the Centennial Bridge. Improvements cost $23.5 million.
• I-90 in CDA news story – April 6, 2018

COMPLETE: US-95 – Round Prairie Creek

• ITD contractors replaced the box culvert over Round Prairie Creek near Eastport.

COMPLETE: US-95 – Echo Drive to Songbird Road

• Woods Crushing and Hauling resurfaced four miles of highway and replace guardrail for $1.3 million.

COMPLETE: US-95 – Elmira Road Turn Bay

• Interstate Concrete and Asphalt Company constructed turn bays and installed lighting at the intersection of Elmira Road and US-95 for $605,000.

COMPLETE: US-95 – Dufort Road to Gun Club Road

• ITD contractors resurfaced two miles of the highway near Sagle.

COMPLETE: US-95 – Mica Creek to Cougar Creek

• ITD contractors resurfaced five miles of the highway.

COMPLETE: US-95 – Moctileme Creek to Plummer

• ITD contractors repaved ten miles of the highway and replace guardrail.

COMPLETE: US-95 – Moctileme Creek Bridges

• ITD contractors replaced the bridge over Moctileme Creek. The bridges were located within another project to realign the Windfall Pass Road intersection.

COMPLETE: US-95 – Windfall Pass Curve

• ITD contractors realigned the intersection of Windfall Pass Road with the highway to improve safety; the curve was straightened out to prevent future crashes at this high-accident location.

COMPLETE: ID-3 – Cedar Creek

• ITD contractors replaced the box culvert over Cedar Creek near Clarkia.

COMPLETE: ID-5 – Emergency Repairs

• ITD contractors repaired the roadway near milepost 6 after a landslide caused damage in March 2017. The project included significant excavation for the placement of a shear key to stabilize the slope.
• To learn more about the process to reduce impacts to resources near the landslide, read this Idaho 5 story.

COMPLETE: ID-53 – Hollister Hills Intersection

• Knife River Corporation constructed turn bays and installed illumination at the intersection of ID-53 and Hollister Hills Road in Hauser for $394,000. Improvements were designed to enhance visibility and decrease crashes.

COMPLETE: ID-97 – Coeur d’Alene River Bridge

• Wesslen Construction repaired supporting structures and improved transitions from the road to the Coeur d’Alene River Bridge near Harrison for $880,000.

COMPLETE: To preserve pavement, ITD contractors applied sealcoats to several routes.

• Intermountain Slurry Seal applied sealcoats in Bonner, Boundary and Kootenai counties for $3.2 million.
  • US-95: Samuels Road to Tamarack Street; near Fawn Lane to ID-1 junction (25 miles)
  • ID-3: MP 80 north of Canyon Creek Road to Coeur d’Alene River Bridge (31 miles)
  • ID-54: East of Goodhope Road traffic circle to Bayview Terminus (3.5 Miles)
  • ID-58: Washington State Line to junction with US-95 (3 miles)

• COMPLETE: The Union Pacific Railroad installed $1.8 million in safety improvements, including gates and warning signs, at the following locations: the intersection of Spokane Street and the Upper Railroad Crossing in Post Falls, the crossing near Poleline Road in Post Falls and the crossing near Watkins Avenue in Athol.

To see a comprehensive list go to the Kootenai County construction projects map prepared by the Kootenai Metropolitan Planning Organization. For more information on these and other projects, contact the appropriate city departments.

Coeur d’Alene

• COMPLETE: Government Way: Contractors reconstructed Government Way from Hanley Way to Prairie Avenue to include two travel lanes in each direction, a center turn lane, two buffered bike lanes and sidewalks.
• COMPLETE: Seltice Way Revitalization: Work reconstructed the road with the final layer of asphalt between Riverstone Drive and Huetter Road. Landscaping, signing, additional lighting and striping were installed, and the shared-use path paved.
• COMPLETE: Seltice Way Sidewalks: Contractors added a pedestrian path on the east side of Seltice Way between Riverstone Drive and Northwest Boulevard.

Hayden

• COMPLETE: Honeysuckle Avenue and US-95: National Native American Construction Inc. reconstructed the sidewalk and build a new bus stop.

Post Falls

• COMPLETE: Seltice Way Congestion: Contractors installed new signals and constructed additional lanes at Compton Street and Seltice Way, Seltice Way and Henry Street, and Spokane Street and Mullan Avenue to reduce congestion.

I-90: Crossovers and Bridge Maintenance

• Temporary lanes were built in the median during the fall to maintain traffic flow during bridge maintenance scheduled for spring 2019. As part of this project, crews also preserved surfaces of bridges in Post Falls that pass over the interstate this fall.
• I-90 near Huetter news story – August 31, 2018

I-90: Mullan (Interchange #68) to East Mullan

• Concrete Placing Company will replace 1.5 miles of the concrete interstate for $10.4 million during the 2018 & 2019 construction seasons.
• Construction for 2018 began in May and end in October.
• I-90, Interchange #68 news story – April 23, 2018

I-90: Blue Creek Bay Bridges

• Construction began in April and end in October for the 2018 construction season, with the project scheduled to be completed in September 2019.
• Record Steel Construction Inc. will repair support structures for the I-90 bridges over Blue Creek Bay for $10.9 million during the next two construction seasons.
• Blue Creek Bay news story – April 20, 2018

US-95: Alderson Lane to Kootenai River Bridge

For more project details go to:

US-95: Alderson Lane to Kootenai River/RR Bridge site map

• Construction began in April 2018 and ended in October for the season, with completion of the project in 2019.
• The multi-year reconstruction of the highway between Alderson Lane and the Kootenai River Bridge in Bonners Ferry is by Goodfellow Bros. Inc. for $9.3 million
• The project ultimately includes providing improved pedestrian facilities, reducing the number of approaches to the highway, reducing the number of lanes on the South Hill, removing a signal and installing drainage facilities.

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US-95: N Corridor Access Improvements

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To learn more, visit:

Project site map for US-95 N Corridor Access Improvements

Improvements were identified by a study of the corridor to improve the flow traffic on the highway. ITD was awarded a $5.1 million FASTLANE grant in October 2016 to support economic development in the region. A public hearing was held in January 2018 to share information on proposed improvements to US-95 between I-90 and ID-53 in Kootenai County. Proposed improvements include changes to signal spacing and the type of movements that are allowed at select intersections.

The proposed US-95 N Corridor Access Improvements include:

• Modify traffic signal spacing by removing two signals and adding two signals*
• Modify vehicle-median crossings at non-signalized locations
• Extend Wilbur Avenue between US-95 and Government Way
• Add new turn lanes for increased capacity and freight movements
• Reconstruct the existing shared-use path

*Signals at Bosanko and Canfield avenues will be removed. Signals will be installed at Wilbur and Miles avenues.

Contact: Carrie Ann Hewitt at CarrieAnn.Hewitt@itd.idaho.gov or 208-772-1230

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US-95: ID-53 Interchange

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ITD will reconfigure several roadways near the junctions of ID-53 and Garwood Road with US-95 north of Hayden. Improvements are part of a larger vision to improve traffic flow and enhance safety on a local and regional level for present and future users along US-95 between Garwood and Sagle.
 
Learn more about the project at:

US-95: ID-53 Interchange Project

ID-200B: Strong Creek Bridge

To learn more about the project, visit: ID-200B Strong Creek Bridge project

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ID-3: St. Maries River Railroad Bridge and St. Joe River Bridge

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• The railroad bridge reopened to two-way traffic in January 2019. Drivers will no longer need to detour through town, and most other traffic and parking situations will be returned to how they were before construction started. Please use caution and be courteous as drivers re-adjust to the traffic patterns.
• ID-3 News story – January 24, 2019
• Construction for the St. Maries River Railroad Bridge began in December 2017 and ended for the season in December 2018. Construction of the St. Joe River Bridge will begin in either June or July and be completed by October 2019.
• As a design/build project, Record Steel Construction Inc. and J-U-B Engineers are replacing two bridges in St. Maries for $17.3 million. The new bridges include one lane in each direction with a wider shoulder and sidewalk on each side. Nearby intersections realign and signage replaced.
• Traffic impacts will vary throughout the project. Crews will work during daylight hours Monday through Friday and weekends as needed. At least one lane of traffic will be open throughout the construction of the St. Joe River Bridge; signals will direct alternating, one-way traffic when needed.
• ID-3 News story – March 26, 2018
• Contact the project team or to sign up for construction updates – Call: 208-292-8515 │ Email: gpuddy@langdongroupinc.com
• See more project details further down on this web page

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ID-41: BNSF Railroad Bridge

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• Signals will facilitate alternating, one-way traffic.
• Construction began in April 2018 and ended in October for the season, with the project to be completely constructed by September 2019.
• Garco Construction will replace the bridge spanning the BNSF tracks across the highway near Oldtown for $7.7 million during the next two construction seasons. The new bridge will have sidewalks on both sides.
• ID-41, BNSF Railroad Bridge news story – April 23, 2018

Construction for the St. Maries River Railroad Bridge began in December 2017 and ended for the season in December 2018. Construction of the St. Joe River Bridge will begin in either June or July and be completed by October 2019. The primary project tasks include removing and replacing both the St. Maries River Railroad Bridge and the St. Joe River Bridge.

Construction Update

• The railroad bridge reopened to two-way traffic in January 2019. Drivers will no longer need to detour through town, and most other traffic and parking situations will be returned to how they were before construction started. Please use caution and be courteous as drivers re-adjust to the traffic patterns.
• As a design/build project, Record Steel Construction Inc. and J-U-B Engineers are replacing two bridges in St. Maries for $17.3 million. The new bridges include one lane in each direction with a wider shoulder and sidewalk on each side. Nearby intersections realign and signage replaced.
• Crews will work during daylight hours Monday through Friday and weekends as needed.
• The river bridge will continue to have two-way traffic shifted to the west side of the structure.
• The south end of Meadowhurst Drive will continue to be closed.
• Riverside Avenue under the bridge will be intermittently closed as needed for construction.
• The above impacts will be in place through completion of construction in 2019.

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Contact the project team or to sign up for construction updates
Call: 208-292-8515 │ Email: gpuddy@langdongroupinc.com
 
Go to 511.idaho.gov for current construction impacts or download the 511 Traveler App from Google Play or iTunes.

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Project Improvements
The project will update the aging infrastructure, improve safety, enhance pedestrian facilities, and provide a smoother driving surface.

• Project Overview

Railroad Bridge

• Two travel lanes, sidewalks and shoulders

River Bridge

• Two travel lanes, sidewalks and shoulders

ID-3 between ID-5 (College Avenue) and Ed’s R&R Carwash

• Resurfacing, roadway signage on ID-3, guardrail and signs in several locations
• Pedestrian facilities to accommodate those with disabilities
• Intersection and roadway drainage system enhancements

Railroad Avenue

• Resurfacing between ID-3 and 10th Street

ITD is developing plans to reconstruct the interchange at I-90 and ID-41 in Post Falls in 2023.

To learn more about the project visit the I-90|ID-41 Interchange website.

This project will improve safety by expanding US-95 over Granite Hill, building frontages roads to reduce the number of conflict points on the highway and realigning the Trails End Road intersection.

To learn more about the project visit the US-95 Granite North Improvements website.

During the next few years, US-95 will be reconstructed through town, first between Kootenai River Bridge and Alderson Lane (Stage 1), and then between Alderson Lane and Labrosse Hill Street (Stage 2). Both stages are expected to be completed by 2023.

To learn more about both stages, visit:

US-95: Bonners Ferry Reconstruction project.

Once completed, general improvements will include:

• Three-lane highway with a center turn lane and a lane in each direction
• Wider shoulders that can be used as bike lanes
• Sidewalks on both sides of the highway, with some sections separated by a grassy strip
• New lighting for improved visibility
• Updated drainage system

This project will expand US-95 to four lanes through an improved intersection of Walnut Avenue and Lincoln Way in Coeur d’Alene. Proposed improvements are designed to enhance safety and mobility in the area.

Proposed improvements include:

• Adding an additional travel lane in each direction
• Modifying access from side streets to the highway
• Improving existing pedestrian facilities to the east and south of the highway

To learn more, visit:

• US-95: Lincoln Way & Walnut Avenue project site map

The Idaho Transportation Department (ITD) held a public hearing on November 28, 2017, to provide information and collect input on plans to reconstruct approximately two miles of Idaho 41 between Mullan Avenue and Prairie Avenue.

For more project details and contact information go to:

ID-41: Mullan Ave to Prairie Ave map & project site information

Proposed improvements include:

• Widening the roadway to a four-lane highway
• Reconstructing the roadway surface
• Installing improvements at four intersections
• Constructing stormwater facilities to improve drainage
• Adding a separated bicycle-pedestrian path

Eight project team members attended the hearing to greet stakeholders and answer any questions. A total of 67 attendees signed in at the public hearing, and 30 comments were submitted to ITD via email and through the project website. Many comments submitted will continue to be addressed through right-of-way negotiations.

For more project details and contact information go to:

• ID-41: Prairie Avenue to Boekel Road map & project site information

A public hearing was held on January 25, 2018, to share information about the expansion of Idaho Highway 41 from Prairie Avenue to Boekel Road. ITD collected public comments to become part of the project record from January 25 to February 8, 2018.

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The proposed ID-41: Prairie Avenue to Boekel Road Project include:

• Widening the roadway to a divided, four-lane highway
• Reconstructing the roadway surface
• Replacing the signal at Hayden Avenue
• Adding turn lanes and signals at Lancaster Road and Nagel Lane
• Constructing a railroad overpass between Hayden and Wyoming avenues
• Removing the railroad crossing between Prairie and Hayden avenues
• Building a pedestrian underpass near Nagel Lane
• Constructing a multi-use pathway along the east side of the highway

Critical repair work was completed in December 2016 on the U.S. 95 Long Bridge in Sandpoint. Crews structured the work in a effort to allow two-way traffic and pedestrian access. This was an interim step until a large-scale maintenance project can be designed and constructed around 2018. The cost of this initial work was $2 million, while the full repairs are estimated at approximately $16 million.

This first-phase effort completed necessary repairs while also helping determine the magnitude of repairs needed for the second phase. Crews resealed the roadway bridge deck with epoxy to protect the surface against water and weather damage, replaced bearing pads and repaired patches on the bridge, along with preservation work on the piles and sealing joints on both structures.

The epoxy work was the best short term solution to seal the bridge deck to keep it from eroding. It is a rougher surface than regular repaving and is the best short term solution to keep the deck from coming apart. Also, to maintain two lines of traffic during construction, the epoxy was laid down in thirds versus each lane at a time. This left two seams in the roadway versus just one right down the middle. If it was sealed each lane at a time, ITD would have to close the bridge for long periods of time.

The work that was done will help ITD determine the best way to manage traffic flows during construction and determine the structural and deck work that needs to be done on the next phase. The project could start as soon as next spring and will have a strong economic impact on Bonner County.

Photos of Phase 1 Construction Repairs

Accessibility | Title VI | Americans with Disabilities Act (ADA) Compliance

The Idaho Transportation Department (ITD) is committed to compliance with Title VI of the Civil Rights Act of 1964 and all related regulations and directives. ITD assures that no person shall on the grounds of race, color, national origin, gender, age, or disability be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any ITD service, program, or activity. The department also assures that every effort will be made to prevent discrimination through the impacts of its programs, policies, and activities on minority and low-income populations. In addition, the department will take reasonable steps to provide meaningful access to services for persons with Limited English Proficiency.

TTY/TDD Users: Dial 711 or (800) 377-3529 to use Idaho Relay System

• Accommodation Requests
• Accessibility Contact | Accesibilidad
• Discrimination Complaints
• External Americans with Disabilities Act (ADA) Grievance Procedure
• Spanish External Grievance Procedimiento de queja externa de ADA

Coeur d’Alene Lake Drive Corridor Master Plan

Idaho Transportation Department (ITD) is in the process of evaluating the possibilities of transferring jurisdictional control of Coeur d’Alene Lake Drive (Sherman Ave. to Higgins Point, hereafter referred to as “the corridor”) to a local entity or entities. ITD has been collaborating with several local entities including East Side Highway District (ESHD), Idaho Department of Parks and Recreation (IDPR), and the City of Coeur d’Alene (City) as potential receipts of jurisdictional control.

Coeur d’Alene (CDA) Lake Drive was designated US Route 10 in 1927 and operated as a highway until I-90 was completed in the early 1990s. Now CDA Lake Drive functions as a local road and ITD is interested in transferring CDA Lake Drive jurisdiction to a local government entity (or entities) to improve operations, maintenance, and management. ITD is organized and equipped to efficiently manage and maintain roads and highways with higher traffic volumes and needs to use its limited resources on these facilities. ITD decided to evaluate options for transferring jurisdiction to a local entity (or entities) because it is likely that a local entity (or entities) can operate the road at a higher level of maintenance and responsiveness at a lower cost and make better local decisions affecting the community. ITD has a limited amount of funding to provide a one-time payment to a local entity (or entities) to take over jurisdiction.

ITD selected Welch Comer Engineers of Coeur d’Alene to complete a Master Plan of the roadway to determine its current condition, estimate future maintenance costs, and also evaluate opportunities for potential additional public uses and enhancements within the corridor. This information has been presented to the local entities for their consideration and was presented at a public meeting on May 5, 2016 in Coeur d’Alene.

ITD’s objective with completing the evaluation is to objectively analyze CDA Lake Drive’s current condition, needed repairs and on-going operation and maintenance needs. This information can be used by local entities to evaluate accepting the CDA Lake Drive jurisdiction.

ITD is considering funding necessary road maintenance and improvements to reduce future maintenance costs for local entities that may take jurisdiction. ITD’s goal is for a local entity, that is best equipped to cost effectively manage and operate the corridor to the highest level of maintenance and can best serve the community’s expectation of function and use of the road, to take over jurisdiction. If local entities do not take over jurisdiction, ITD will only be able to provide a minimal level of maintenance necessary to keep the road safe.

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Contacts
Those with questions about the project can contact Ben Ward at (208) 772-1285 or email Ben.Ward@itd.idaho.gov

• Display Exhibits

Accessibility | Title VI | Americans with Disabilities Act (ADA) Compliance

The Idaho Transportation Department (ITD) is committed to compliance with Title VI of the Civil Rights Act of 1964 and all related regulations and directives. ITD assures that no person shall on the grounds of race, color, national origin, gender, age, or disability be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any ITD service, program, or activity. The department also assures that every effort will be made to prevent discrimination through the impacts of its programs, policies, and activities on minority and low-income populations. In addition, the department will take reasonable steps to provide meaningful access to services for persons with Limited English Proficiency.

TTY/TDD Users: Dial 711 or (800) 377-3529 to use Idaho Relay System

• Accommodation Requests
• Accessibility Contact | Accesibilidad
• Discrimination Complaints
• External Americans with Disabilities Act (ADA) Grievance Procedure
• Spanish External Grievance Procedimiento de queja externa de ADA

For application forms go to ITD Form Finder and then search for “Encroachment“

• Approach Permit application – i.e. driveway, road access, etc. (Right of Way Encroachment Application and Permit Approaches or Public Streets) – Search for form # “2109” or “Encroachment” at ITD Form Finder
• For the Utility Permit application – (Right of Way Encroachment Application and Permit for Utilities) – Search for form # “2110” or “Encroachment” at ITD Form Finder
• Other Encroachments application – i.e. signs, banners, etc. (Right of Way Encroachment Application and Permit for Other Encroachments) – Search for form # “2111” or “Encroachment” at ITD Form Finder
• Milepoint Logs go to the iPlan – Mapping Resource for Idaho highway route information
• iPlan – Mapping Resource
• Access Management Informational Brochure

Encroachment Application Office Locations & Contacts

Regional Location	Office Hours	Email	Counties & Contact Information
North Idaho - District 1 600 West Prairie Avenue Coeur d’Alene, ID 83815	7:00 a.m. to 4:00 p.m. Pacific Time	Email: Stacy.Simkins@itd.idaho.gov	Counties: Benewah, Bonner, Boundary, Kootenai, Shoshone - Stacy Simkins, 208-772-1297
North-Central Idaho - District 2 2600 Frontage Rd Lewiston, ID 83501	7:00 a.m. to 4:00 p.m. Pacific Time	Email: Shane.Niemela@itd.idaho.gov	Counties: Clearwater, Idaho, Latah, Lewis, Nez Perce - Shane Niemela, 208-799-4239
Southwest Idaho - District 3 8150 Chinden Boulevard Boise, ID 83714	8:00 a.m. to 5:00 p.m. Mountain Time Payments are not accepted after 3:00 p.m. Payment Phone Line: 208-332-7187	Email: ITDD3Permits@itd.idaho.gov	Counties: Ada, Elmore, Gem, Boise, Valley - Shona Tonkin, 208-334-8341 Counties: Canyon, Adams, Owyhee, Payette, Washington - Tyson McCoy, 208-338-8335
South-Central Idaho - District 4 216 South Date Street Shoshone, ID 83352	8:00 a.m to 5:00 pm Mountain Time	Email: Deb.Pierson@itd.idaho.gov	Counties: Blaine, Camas, Cassia, Gooding, Jerome, Lincoln, Minidoka, Twin Falls - Deb Pierson, 208-886-7839
Southeast Idaho - District 5 5151 S. 5th Ave Pocatello, ID 83204-2202	8:00 a.m to 5:00 pm Mountain Time	Email: D5EncroachmentPermits@itd.idaho.gov	Counties: Bannock, Bear Lake, Bingham, Caribou, Franklin, Oneida, Power - Phone: 208-239-3300
East Idaho - District 6 206 North Yellowstone Rigby, ID 83442	8:00 a.m to 5:00 pm Mountain Time	Email: Troy.Despain@itd.idaho.gov	Counties: Bonneville, Butte, Clark, Custer, Fremont, Jefferson, Lemhi, Teton, Madison - Troy Despain, 208-745-5644
Idaho Transportation Department Headquarters - Boise, ID		Utility Permits Email: Barbara.Waite@itd.idaho.gov Sign Permits Email: Justin.Pond@itd.idaho.gov	Barbara Waite, 208-334-8522 Justin Pond, 208-334-8832

Roadway Sign Request Contacts

• ITD Contacts for Motorist Service Information Signs, Logos, Application and Installation
• ITD Contacts for Tourist Oriented Directional Signs (TODS), Application and Installation
• Outdoor Advertising Information

• Ports of Entry
• DMV Motor Carrier Services
• Trip Permits
• Idaho Map for Designated Routes Allowing up to 129,000 lbs
• North Idaho 129,000 lbs. Designated Routes Map – District 1
  • Dover City Route: NO maps available as all routes require a single trip permit. Must contact DMV Permits Office for movement on Dover City Roads.
  • Moyie Springs 129k Route Map
• Idaho Routes Designated for Extra Length Combinations up to 105,500 lbs.
  • If within Moyie Springs — Moyie Springs Extra Length Map
  • If within Priest River — Priest River Extra Length Map
• Additional Maps on Route Capacity
  • If within Moyie Springs — Moyie Springs Capacity Map
  • If within Priest River — Priest River Capacity Map
• All maps for Designated Idaho Routes Up to 129,000 lbs.

Accessibility | Title VI | Americans with Disabilities Act (ADA) Compliance

The Idaho Transportation Department (ITD) is committed to compliance with Title VI of the Civil Rights Act of 1964 and all related regulations and directives. ITD assures that no person shall on the grounds of race, color, national origin, gender, age, or disability be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any ITD service, program, or activity. The department also assures that every effort will be made to prevent discrimination through the impacts of its programs, policies, and activities on minority and low-income populations. In addition, the department will take reasonable steps to provide meaningful access to services for persons with Limited English Proficiency.

TTY/TDD Users: Dial 711 or (800) 377-3529 to use Idaho Relay System

• Accommodation Requests
• Accessibility Contact | Accesibilidad
• Discrimination Complaints
• External Americans with Disabilities Act (ADA) Grievance Procedure
• Spanish External Grievance Procedimiento de queja externa de ADA