All DMV Services, Including drivers licensing, will be open at county offices throughout Idaho following yesterday’s software problems. Technicians worked late into the night to fix the issue and tested the solution to ensure it works.
The information of our customers was not at risk during the latest outages. The outage stemmed from software issues experienced by our vendor, Gemalto. The technical issues did not allow county DMV offices to process IDs or licenses, but motor-vehicle transactions such as registrations and titles continued unaffected.
In March, ITD, the Department of Administration, and Gemalto formulated a stabilization plan in response to extensive outages — 25 of them in 2017 and the first few months of 2018. The system has been much more stable since then. ITD still encourages anyone heading to the DMV to first visit the “DMV Status” link on our webpage.
“We appreciate the patience of our customers and our county representatives statewide as we worked diligently to fix the problem,” Alberto Gonzalez, Idaho DMV Administrator, said. “We will continue to work tirelessly to make the system as stable as possible.”