Wait times shorten as counties and ITD get more familiar with new system

Tuesday, Aug. 21

BOISE- Driver’s license transactions times have shortened in county offices as staff get more familiar with new software, and issues are being addressed through software solutions. County offices are also catching up due to higher than average customer volume due to the Aug. 9-10 closures statewide. On Aug. 13, transactions were being processed at 65 percent. Today that number is closer to 90 percent. ITD appreciates the patience of our customers and county staff as we work through this transition.


8:30 a.m. Friday, Aug. 17

BOISE – The average wait time for customers making driver’s licensing transactions yesterday (Thursday, Aug. 16) shortened yesterday as workers in the county DMV offices statewide and at ITD get more familiar and comfortable using the new system.

Licensing transactions exceeded 1,700 for the third consecutive day after a slower start Monday.


Drivers licensing offices statewide processing more transactions than usual

9 a.m. Thursday, Aug. 16

BOISE – The number of driver’s license transactions remain above normal levels, as workers at county offices continue to get accustomed to new software introduced Monday at DMV offices statewide and ITD fine-tunes the system.

Larger-than-average crowds and the new system are combining for wait times that are slightly higher than average.

There were more than 1,700 licenses and identification cards issued Wednesday.


Drivers licensing offices process more transactions today, as service times get faster

5 p.m. Tuesday, Aug. 14

BOISE – The number of drivers licenses issued went up at nearly every county office today (Tuesday, Aug. 14) compared to yesterday as staff continue to learn the newly upgraded software system.

Here are some numbers: Statewide offices issued 2,079 licenses and identification cards today, compared to 1,384 all of yesterday (Monday, Aug. 13).

In Ada County, the largest in Idaho, the number went from 159 yesterday to 420. In Kootenai County, with both Coeur d ‘Alene and Post Falls offices open today, 210 credentials were issued, compared to just 82 yesterday. The Post Falls office was closed yesterday. Canyon County was at 173 today, up from 135 yesterday.

As county staff learn continue to learn the system, DMV officials expect the number to rise on a daily basis. Customers are still encouraged to wait until next week if they don’t need renew a license or identification card right away.


Drivers licensing offices statewide open, but slower processing times expected

8 a.m. Tuesday, Aug. 14

BOISE – County driver’s licensing offices statewide are up and running today (Tuesday, Aug. 14), but processing times may be slowed as staff continues working with new software recently brought online.

Although the new processes and workflow were challenging, offices statewide processed approximately 1,300 transactions and were running much more smoothly by the end of the day. The 1,300 transactions represent about 65% of normal activity for a Monday.

“We appreciate the patience of customers and our county partners we get used to the new system,” said Alberto Gonzalez, Idaho’s DMV Administrator. “There will continue to be longer service times as county staff work through the new software, so if you can wait until next week to process your transaction, we encourage you to do so. If you can’t wait, we just ask that you be patient with the delays as we work through these issues.”

“We apologize for any inconvenience, but are incredibly grateful that people are patient with us as we get up-to-speed,” he added.

Link to news release announcing closures, 8/1/18

Link to news release reminder about closures, 8/6/18

Note: Updates to the DMV status will be published here periodically throughout the day as staff work with the new system.