DMV driver’s license status update; plus status check on license issuance across Idaho

Sept. 10, 2018 UPDATE

Two weeks after vendor software issues halted the issuance of driver’s licenses in county DMV offices across Idaho, an interim solution is in place—with licenses being successfully processed for customers. With the system stabilized, the Idaho Transportation Department will work collaboratively with sheriffs to develop a long-term solution.

During the week of Sept. 3, statewide offices were open without interruption and the number of licenses issued increased daily. On Sept. 4, 1,724 credentials were processed. That number jumped to 2,023 on Sept. 6. While many offices saw larger volumes of customers, an ITD emergency extension for expired licenses has provided a reprieve for customers through Oct. 31, 2018.

Critical to the success of a stable system, is enhanced communication and partnership with sheriffs, county staff, law enforcement and Governor C.L. “Butch” Otter’s office. Daily communications and updates provide coordinated information to multiple parties and has created a positive dialogue. That conversation will continue specific to the exploration of a permanent plan that alleviates service interruptions

“The collaboration between ITD, the sheriffs, county staff and Governor’s Office has been tremendous,” said ITD Division of Motor Vehicles Administrator Alberto Gonzalez. “ITD again thanks every customer and our county partners for their patience as we move forward.”

To learn more about extension details, click here. To speak to a member of ITD’s DMV customer care team, please call 208.334.8736.

Sept. 7, 2018 UPDATE

  • License transactions continue to increase statewide. On Sept. 6, 2,023 credentials were issued. An average summer Thursday sees around 1,870.
  • Office traffic remains steady.
  • ITD thanks everyone for their patience as the system remains stable and the workaround solution is maintained.

Sept. 6, 2018 UPDATE

  • County DMV offices continue to process and issue licenses. On Sept. 5, 1,838 licenses were issued statewide. That’s an increase over the 1,724 issued the day prior.
  • Office traffic remains steady.

Sept. 5, 2018 UPDATE

  • County DMV offices are processing and issuing driver’s licenses. On Sept. 4, 1,724 licenses were issued statewide. A typical day sees somewhere between 1,850-1,900. The steady progress indicates the system workaround solution is working.
  • Additional training between ITD and county DMV staff continues.
  • Office traffic remains steady. Large volumes of customers are expected this week after outages last week. ITD and county staff appreciate the patience of customers visiting offices.

Sept. 4, 2018 UPDATE

  • All county DMV offices are expected to be open this week. Please check with our local DMV office for hours of operation.
  • The working solution remains in place for county sheriff staff to issue driver’s licenses.
  • Larger volumes of customers are anticipated. ITD and county staff appreciate the patience of our customers.
  • More information is available about the emergency extension implementation through Oct. 31, 2018, for all Idaho drivers with expiring or expired driver’s licenses due to recent DMV office closures.
    Idahoans whose driver’s licenses expired in July and August and have not renewed or licenses will expire in September:

    • Will automatically have their licenses extended until Oct. 31 by the DMV
    • This extension will be made to the individual’s DMV record and be visible to law enforcement
    • The extension will be available to the driver’s vehicle insurance company

    Idahoans who are flying commercially whose license have been extended by the DMV need to:

    • Present their current license to the Transportation Security Administration (TSA)
    • The TSA accepts a driver’s license that is up to one year past the expiration date as a valid identity document
    • If your license has been expired for more than one year, you will need to renew it at a county Sheriff’s DMV office

    The extension does not apply to:

    • Drivers whose privileges are currently suspended
    • Drivers with Commercial Drivers Licenses who do not have a legal presence document with the DMV
    • Drivers with Commercial Drivers Licenses with an expired HazMat endorsement

    Idahoans who have questions can contact the DMV at:


Aug. 31, 2018

The Idaho Transportation Department and county sheriff staff continue to use a workaround solution to issue driver’s licenses. Please check with your local DMV office for hours of operation as more counties open their doors. ITD appreciates our customers and county staff for their patience as driver’s license services come back online in counties across the state.

More information is available about the emergency extension implementation through Oct. 31, 2018, for all Idaho drivers with expiring or expired driver’s licenses due to recent DMV office closures.

Idahoans whose driver’s licenses expired in July and August and have not renewed or licenses will expire in September:

  • Will automatically have their licenses extended until Oct. 31 by the DMV
  • This extension will be made to the individual’s DMV record and be visible to law enforcement
  • The extension will be available to the driver’s vehicle insurance company

Idahoans who are flying commercially whose license have been extended by the DMV need to:

  • Present their current license to the Transportation Security Administration (TSA)
  • The TSA accepts a driver’s license that is up to one year past the expiration date as a valid identity document
  • If your license has been expired for more than one year, you will need to renew it at a county Sheriff’s DMV office

The extension does not apply to:

  • Drivers whose privileges are currently suspended
  • Drivers with Commercial Drivers Licenses who do not have a legal presence document with the DMV
  • Drivers with Commercial Drivers Licenses with an expired HazMat endorsement

Idahoans who have questions can contact the DMV at:

 

MORE DETAILS: Driver’s license and I.D. card extension information for drivers with expired or expiring licenses

The Idaho Transportation Department and county sheriff staff continue to use a workaround solution to issue driver’s licenses. Please check with your local DMV office for hours of operation as more counties open their doors. ITD appreciates our customers and county staff for their patience as driver’s license services come back online in counties across the state.

More information is available about the emergency extension implementation through Oct. 31, 2018, for all Idaho drivers with expiring or expired driver’s licenses due to recent DMV office closures.

Idahoans whose driver’s licenses expired in July and August and have not renewed or licenses will expire in September:

  • Will automatically have their licenses extended until Oct. 31 by the DMV
  • This extension will be made to the individual’s DMV record and be visible to law enforcement
  • The extension will be available to the driver’s vehicle insurance company

Idahoans who are flying commercially whose license have been extended by the DMV need to:

  • Present their current license to the Transportation Security Administration (TSA)
  • The TSA accepts a driver’s license that is up to one year past the expiration date as a valid identity document
  • If your license has been expired for more than one year, you will need to renew it at a county Sheriff’s DMV office

The extension does not apply to:

  • Drivers whose privileges are currently suspended
  • Drivers with Commercial Drivers Licenses who do not have a legal presence document with the DMV
  • Drivers with Commercial Drivers Licenses with an expired HazMat endorsement

Idahoans who have questions can contact the DMV at:

 

DMV provides extension to drivers with expiring or expired licenses; extension in effect immediately

The Idaho Division of Motor Vehicles has implemented an emergency extension through Oct. 31, 2018, for all Idaho drivers with expiring or expired driver’s licenses due to recent DMV office closures. Information about this extension has been communicated to county sheriff, local, state and national law enforcement and is in immediate effect.

ITD DMV Administrator Alberto Gonzalez implemented this emergency extension Tuesday, Aug. 28, 2018. This comes less than 24 hours after severe vendor software issues forced most DMV county offices that issue driver’s licenses to close their doors.

There are some exclusions to the extension; including Commercial Drivers License (CDLs) holders who do not have a legal presence document on file with Idaho’s DMV and drivers whose privileges are currently withdrawn until reinstatement requirements are fulfilled.

Customers or agencies with questions or in need of documentation to support the extension are encouraged to call the ITD DMV at 208.334.8736 or contact their local sheriff office.

Specific to DMV license services not being available, ITD is working closely with our vendor, sheriffs and county staff to get services online as quickly as possible. Governor C.L. “Butch” Otter also has called a working group of stakeholders together to move forward with a short and long-term fix.

ITD greatly appreciates the patience of our customers and county staff and as we collectively work together to secure a permanent Idaho solution.

 

Statement from DMV Administrator about recent outages affecting issuance of driver’s license services

Statement from DMV Administrator about recent outages affecting issuance of driver’s license services

Statement from ITD Division of Motor Vehicles Administrator Alberto Gonzalez about recent outages affecting the issuance of driver’s license services in Idaho.

“This level of service affecting citizens, sheriffs and the Idaho Transportation Department is unacceptable. ITD has been continuing to work with our vendor as they work toward a solution, but outages have increased and even spread to other states. We need an Idaho solution.

ITD’s solution is to eliminate the dependency on the real time communication with our vendor’s software. ITD plans to implement the solution statewide by Thursday. It would allow county staff to input customer information in person without having to communicate in real time with our vendor. It will be stored on a server. At the end of the day, information would be provided to the vendor.

We believe this will allow county and ITD staff to provide a level of service our citizens and partners deserve.

To our partners at the county sheriff offices: We appreciate and share your frustration and concerns and are committed to fixing these problems. We are ready to meet with sheriffs and partners on solutions that will help us move forward.”

Below is the letter ITD sent to Canyon County Sheriff Kieran Donahue in response to his correspondence with Governor C.L. “Butch” Otter.

Click here for letter.

 

ITD recommends county sheriff’s offices close due to ongoing driver’s license issuance problems

12:10 p.m. Tuesday, Aug. 28

BOISE—Due to ongoing outages related to the Division of Motor Vehicle’s software vendor that issues driver’s licenses, the Idaho Transportation Department is recommending sheriff’s offices close their doors while troubleshooting continues.

Please check with your local sheriff’s office.

ITD will be sharing more information at 1:30 p.m. on short and long-term solutions to these ongoing problems.

More information on ITD media availability will be shared at that time.

 

7:25 a.m. Tuesday, Aug. 28

DMV transactions, vendor systems appear normal

DMV STATUS UPDATE – Normal transactions are resuming at county offices – licensing vendor systems appear to be working normally.

 

1 p.m. Monday, Aug. 27

Multi-state outage affects driver’s license system in Idaho

Driver’s License services are currently down across Idaho due to a multi-state outage by the vendor that provides driver’s license issuance through the Idaho Division of Motor Vehicles.

There is no current estimated time on when the system will be online. ITD apologizes for the inconvenience to our customers and county staff.

This outage is unrelated to the recent software upgrades ITD and county sheriff’s offices completed in early August.

ITD will provide updates throughout the day as we work with the vendor and county staff.

Wait times shorten as counties and ITD get more familiar with new system

Tuesday, Aug. 21

BOISE- Driver’s license transactions times have shortened in county offices as staff get more familiar with new software, and issues are being addressed through software solutions. County offices are also catching up due to higher than average customer volume due to the Aug. 9-10 closures statewide. On Aug. 13, transactions were being processed at 65 percent. Today that number is closer to 90 percent. ITD appreciates the patience of our customers and county staff as we work through this transition.

 

8:30 a.m. Friday, Aug. 17

BOISE – The average wait time for customers making driver’s licensing transactions yesterday (Thursday, Aug. 16) shortened yesterday as workers in the county DMV offices statewide and at ITD get more familiar and comfortable using the new system.

Licensing transactions exceeded 1,700 for the third consecutive day after a slower start Monday.

 

Drivers licensing offices statewide processing more transactions than usual

9 a.m. Thursday, Aug. 16

BOISE – The number of driver’s license transactions remain above normal levels, as workers at county offices continue to get accustomed to new software introduced Monday at DMV offices statewide and ITD fine-tunes the system.

Larger-than-average crowds and the new system are combining for wait times that are slightly higher than average.

There were more than 1,700 licenses and identification cards issued Wednesday.

 

Drivers licensing offices process more transactions today, as service times get faster

5 p.m. Tuesday, Aug. 14

BOISE – The number of drivers licenses issued went up at nearly every county office today (Tuesday, Aug. 14) compared to yesterday as staff continue to learn the newly upgraded software system.

Here are some numbers: Statewide offices issued 2,079 licenses and identification cards today, compared to 1,384 all of yesterday (Monday, Aug. 13).

In Ada County, the largest in Idaho, the number went from 159 yesterday to 420. In Kootenai County, with both Coeur d ‘Alene and Post Falls offices open today, 210 credentials were issued, compared to just 82 yesterday. The Post Falls office was closed yesterday. Canyon County was at 173 today, up from 135 yesterday.

As county staff learn continue to learn the system, DMV officials expect the number to rise on a daily basis. Customers are still encouraged to wait until next week if they don’t need renew a license or identification card right away.

 

Drivers licensing offices statewide open, but slower processing times expected

8 a.m. Tuesday, Aug. 14

BOISE – County driver’s licensing offices statewide are up and running today (Tuesday, Aug. 14), but processing times may be slowed as staff continues working with new software recently brought online.

Although the new processes and workflow were challenging, offices statewide processed approximately 1,300 transactions and were running much more smoothly by the end of the day. The 1,300 transactions represent about 65% of normal activity for a Monday.

“We appreciate the patience of customers and our county partners we get used to the new system,” said Alberto Gonzalez, Idaho’s DMV Administrator. “There will continue to be longer service times as county staff work through the new software, so if you can wait until next week to process your transaction, we encourage you to do so. If you can’t wait, we just ask that you be patient with the delays as we work through these issues.”

“We apologize for any inconvenience, but are incredibly grateful that people are patient with us as we get up-to-speed,” he added.

Link to news release announcing closures, 8/1/18

Link to news release reminder about closures, 8/6/18

Note: Updates to the DMV status will be published here periodically throughout the day as staff work with the new system.

County DMV offices statewide to close Aug. 9-10 for system upgrades

Idaho’s computer system for issuing driver’s licenses and identification cards will upgrade this month from a 1980s mainframe to a more modern system.

To make this transition, all county sheriff’s DMV offices that issue driver’s licenses and identification cards, will be closed Thursday, Aug. 9 and Friday, Aug. 10.

County assessor’s offices will remain open to issue vehicle registrations and titles. Disability placards will not be available during the two-day closure.

County sheriff’s DMV offices will reopen on Monday, Aug. 13, however customers should anticipate delays while employees adjust to the new system.

“We are very pleased to move to a new system that is designed to provide enhanced security and increased customer service to citizens across Idaho,” said Idaho Transportation Department Division of Motor Vehicles Administrator Alberto Gonzalez.

The ITD DMV Headquarters office in Boise will also be closed to the public Aug. 9-10. The office assists the public through telephone calls and emails with driving records, driver’s license extensions and reinstatement fees.

“We are encouraging citizens needing to apply for or renew their driver’s license or identification card in August to do so before Aug. 9, or if possible wait until the week of Aug. 20,” Gonzalez said. “The DMV clerks will be trained in the new system, but there will likely be delays while they become more familiar with it.”

This is the second phase of a three-phase project to modernize the state’s DMV system. In 2017, the first phase was completed when permanent disability placards became available at the county assessor’s offices rather than at the DMV headquarters in Boise to better serve customers. The third phase will move vehicle registrations and title records from the mainframe computer next year.

DMV/Drivers Licensing service restored statewide

All DMV Services, Including drivers licensing, will be open at county offices throughout Idaho following yesterday’s software problems. Technicians worked late into the night to fix the issue and tested the solution to ensure it works.

The information of our customers was not at risk during the latest outages. The outage stemmed from software issues experienced by our vendor, Gemalto. The technical issues did not allow county DMV offices to process IDs or licenses, but motor-vehicle transactions such as registrations and titles continued unaffected.

In March, ITD, the Department of Administration, and Gemalto formulated a stabilization plan in response to extensive outages — 25 of them in 2017 and the first few months of 2018. The system has been much more stable since then. ITD still encourages anyone heading to the DMV to first visit the “DMV Status” link on our webpage.

“We appreciate the patience of our customers and our county representatives statewide as we worked diligently to fix the problem,” Alberto Gonzalez, Idaho DMV Administrator, said. “We will continue to work tirelessly to make the system as stable as possible.”

ITD, other community partners in saving lives honored at Donate Life event

Idaho has consistently been one of the top states in the nation when it comes to saying yes to saving lives. These achievements are due in large part to hard work and collaboration. An event celebrating these partnerships and commemorating these successes was held Thursday (April 12) at the Idaho Transportation Department’s Boise office.

Watch a short video of the event

At the event Thursday, the “Yes Idaho” Donate Life Coalition honored local community partners who have been an integral part of saving lives through organ donation. ITD has been crucial in the success of donation in Idaho during the last 20 years through organ donation notifications on drivers licenses.

Many of those partners spoke or were recognized at the event, where the group also unveiled the 2018 Threads of Life Quilt. The quilt was created with individual squares made by people with a personal connection to donation. Many squares honored a loved one who made the decision to donate or to celebrate the life of a transplant recipient.

Community partners recognized included:

The Idaho Transportation Department – Thanks to ITD’s help, the registry grew by 5.2% in 2017, to 64% of the population vs. 2016 census estimate. The national average is 54%. Idaho has 800,000 drivers who chose organ donation on their Idaho licenses.

Senator Lee Heider – Senator Heider has been at advocate for donation for several years. This year, he sponsored two bills related to this topic that became law.
S1249: This legislation instructs institutions of higher education to send a link to the Yes Idaho Donor Registry to their students twice each year.
S1250: Provides for a reminder email to be sent to state employees reminding them that the state of Idaho provides 30 days paid leave for any state employee donating a kidney.

Lillie Kaster — A donor mother who honored the memory of her son by educating the public about the importance of donation. She has reached out to rodeo royalty and recruited ambassadors for donation. They carry a “Yes Idaho” flag in parades while on horseback and speak at public events, sharing the message of donation.

KTVB Channel 7 – The media partner ran a series of stories last spring and four more last fall profiling people and their families touched by organ donation.

There are almost 300 people in Idaho currently waiting for a life-saving transplant. We are very grateful to our community partners for their dedication to saving the lives of those who are waiting. For more information about organ, eye and tissue donation, please log on to the “Yes Idaho” website.

ITD phishing scheme serves as a reminder to stay vigilant against outside cyber threats

In recent weeks, an Idaho Transportation Department Division of Motor Vehicles employee email account was compromised through an external phishing attempt.

In early January, ITD learned that an unauthorized individual used a phishing scheme to gain potential access to an employee’s email account. ITD secured the employee’s email account, reported the incident to law enforcement and the Department of Administration, and engaged a leading computer forensic firm to assist the agency.

In this incident, the attack came out of Nigeria and convinced an employee to give up their credentials.

The initial phase of the investigation determined the information of some customers could have been accessed by a third-party. Since that time, no abuse or theft had been reported. The investigation also determined that access was limited to a single employee email box and 89 customer’s potential information. ITD contacted potentially affected customers offering free credit monitoring.

This event is a good reminder that everyone is under constant threat whether at work or at home to this type of event. Think before you click and if you feel something isn’t right in the workplace, reach out to cyber security.

For more information, please contact ITD Communication Manager Vincent Trimboli at 208.334.8817.