House Bill 9 expands online driver’s license renewal to commercial drivers

Truck passes through Culdesac Canyon

BOISE– The Idaho Division of Motor Vehicles (DMV) will soon expand online license renewals, thanks to the passage of House Bill 9. Consistent with Governor Little’s Red Tape Reduction Act, the legislation allows people to renew an Idaho Commercial Driver’s License (CDL) online if eligible, an option already available for many non-CDL drivers.

“Now all licensed Idahoans can Skip the Trip to the DMV,” said DMV Administrator Lisa McClellan. “Online license renewals are quick and easy, so it just makes sense to extend that convenience to Idaho’s commercial drivers. This is another example of ITD enhancing the quality of life through transportation and supporting mobility and economic opportunity for Idahoans!”

This change will improve customer convenience by assisting the trucking industry in the efficient credentialing of its drivers.

“Folks who work in trucking know time is money, so any time we can save in the license renewal process is valuable to commercial drivers,” said DMV Commercial Vehicle Services Manager Craig Roberts.

The DMV will begin implementing online CDL renewals on July 1, 2023. is a one-stop-shop for everything DMV. There are over a dozen transactions that can be completed online, from change of address to registration renewals. Skip the Trip, save time, and go online to

Email and text notifications from the Idaho DMV

BOISE– Sign up for e-notifications from The Idaho Division of Motor Vehicles (DMV)! The DMV now offers text and email renewal reminders. E-notifications will launch in May, but customers have the option to enroll today.

“At the DMV, we want to be flexible and frugal,” said DMV Administrator Lisa McClellan. “With e-notifications, customers can choose what works best for them and save on paper and postage in the process.” Additionally, customers who opt-in will get near real-time updates when there is a change in their driver status instead of waiting to get a notice in the mail.

To enroll, go online to and choose your preferred notification method. Simply log on to the website with your most recent credential number, add your email or phone number, and select yes when prompted to opt-in to e-notifications. You can select email, text messages, or both. If you already provided your email or phone number to your account, you will still need to opt-in to confirm that you want electronic notifications. The DMV will send an e-notification enrollment invite to anyone whose e-mail address is already on file.

DMV customers will continue to receive mailed statements by default if they do not select an e-notification option. If you prefer mailed reminders over electronic communication, no action is needed at this time.

Email and text notifications from the DMV are a secure and convenient way to get renewal reminders. The DMV will only use your contact for official DMV business and will not share your information with anyone. is a one-stop-shop for everything DMV. There are over a dozen transactions that can be completed online, everything from change of address to registration and driver’s license renewals. Skip the Trip, save time, and go online to

New Idaho 511 app and updated website are now live

BOISE – Upgrade how you navigate the state! The Idaho Transportation Department (ITD) has launched a new Idaho 511 App and updated the website. Starting today, January 23, 2023, drivers will need to download a new version to their mobile devices. The web address,, and phone number, dial 511, will stay the same.

The old Idaho 511 app and the Idaho 511 Trucking app will not be supported after today, and users could miss crucial travel information if they don’t switch over. There is no dedicated trucking app with the new system. However, the new app has trucking information settings that users can turn on

The new Idaho 511 app has all the same tools to help you plan your trips, plus additional features. The new app displays special events that might impact travel, seven-day weather forecasts, highway oasis locations, and more. You can create an account, save custom routes and sign up for notifications when your routes are impacted. If you had an account with the previous 511 system, you will need to make a new account to save routes and set up notifications.

511 is a public service of the Idaho Transportation Department to help travelers access information about road conditions, traffic incidents, weather, and tourism information via the phone, on the web, or by smartphone app, 24 hours a day and seven days a week.  511 provides continual updates about weather-related road conditions, road work, commercial vehicle restrictions, road closures, and other travel information.

Idaho Serves Military Veterans Through CDL Waiver

The Idaho Division of Motor Vehicles (DMV) is working to bring more veterans and military members into the commercial trucking industry. Idaho offers two forms of commercial driver’s license (CDL) testing waivers for people with experience driving commercial vehicles in the military.

In the past, applicants needed to print and fill out the forms by hand. In late 2021, DMV team members Heather Perkins, John Barsness, and Caleb Forrey decided to transition to fillable forms to improve customer service. The fillable forms are easier on the applicant and faster to review because the fields are typed rather than handwritten.

Now in 2023, with streamlined forms, the DMV has launched new ways to spread the word about the program. The DMV is promoting military CDL waivers with social-media posts and a new poster that will be distributed to county DMV offices, ports of entry, and military and national guard bases.

Frommer doesn’t let hearing impairment stop her in DMV Call Center

The photo above shows Frommer lying with her dog, Zoe, after the first day at ITD. Without special devices, Morgan said it was “exhausting” to try to listen and understand each caller.

New ITD employee Morgan Frommer, who has significant hearing impairment in both ears, is thriving in DMV’s Call Center due to a special device that cancels out the background noise, around both her and the caller, allowing Morgan to focus clearly on the customer’s request.

Frommer lost her hearing due to an auto-immune disease in 2015 at the age of 24. Rendered fully deaf by the disease, she had cochlear implants put in both ears in 2016 and 2017.

Cochlear implants work by implanting electrodes in the ear that capture sounds, bypass skin cells in the ear, and feed tones through tiny implanted microphones to replicate the sounds. It requires weeks of re-learning the brain’s responses. The implants work differently than hearing aids, which simply amplify sound.

“The regular earphones that employees use did not work for me, but the Audiolink uses Bluetooth and streams directly into my implants,” Frommer explained. “I rely heavily on this device.”

Frommer met with IT Manager Pete Palacios, IT Infrastructure Engineer Michelle Cobler and some DMV Managers to discuss the problem and come up with a solution. The answer was a pair of noise-cancelling headphones with a microphone Morgan could speak into.

“The Audiolink does not shut off background noise on the other end since it is just a microphone-type device,” Morgan explained. “However, we were able to come up with an answer.”

In short, Frommer sets the speakers on her computer to the headphone setting so it streams through her Audiolink to hear calls, and then sets the microphone on her jabber and teams to the headset, so that customers/counties can hear her talk back and not hear any background noise. The caller’s response is fed into her cochlear implants, but her response is fed through the microphone of the specific headset.

This story hits close to home for Palacios, who’s own father needed cochlear implants as an adult due to hearing loss.

“It totally opened up another world for him when he got the implants,” Palacios said. “My dad had become a recluse and had basically holed up inside his house because the outside world was so difficult for someone with no hearing, but he started to go out and live again after he had the surgery.”

Frommer said her own experience was very similar.

“I had childhood cancer at age 5 and a very complicated brain tumor wrapped around my brain stem,” Morgan explained. “They were able to remove it, but I had extensive amounts of radiation in the treatment. The radiation brought several side effects, like balance problems, short stature, etc. I had a little bit of hearing loss in one ear, but it wasn’t until just after college that it really hit.”

The radiation caused significant hearing loss in the right ear, but Morgan had grown up with only about 50% hearing in that ear. She adjusted, though, and grew up that way. When the autoimmune disease came, it wiped out all of the hearing on the left side as well, so she had to rely on very diminished hearing in the right ear only. But due to the type of disease, it fluctuated, so some days her left-side hearing came back fully.

“Some days, I was fully deaf, and on other days my hearing would come back almost completely. But it was all brand new to me and I didn’t know what was going on. I wouldn’t go to work, and I wouldn’t get out of bed some days. It was extremely frustrating. I had my family, husband, and friends, but I knew no one with a cochlear implant. I didn’t even know what one was!”

Frommer says she cried A LOT because she couldn’t even have a simple conversation with her husband, Troy.

The implants changed everything.

“It brought my hearing back and I was instantly happy again,” Frommer said. “I think it took three months for my brain to know what volume to hear things at again –  when you first get activated, everything sounds loud and flushing a toilet sounds like Niagara Falls. Over time, with listening exercises, your brain learns the correct pitches of things and re-learns volume.”

One year later, the exact same thing happened to her right ear so she got implanted on that side as well.

“I still have some medical issues that arise, but at least I have my hearing, so that’s honestly all I care about. I love listening to music again. I love listening to the rain again and just having conversations with friends. I could talk about it for hours. I love life!”

Frommer, who came to ITD as a Technical Records Specialist 1 in September, was working as an engineer and then in supply chain movement before coming to the department. She volunteered with the help organization Hearpeers as a mentor back in Ohio before moving to Idaho. HearPeers pairs cochlear implant candidates with volunteers like Morgan, who have undergone the procedure and can answer questions about the surgery, recovery, the journey back, and any subsequent lifestyle changes that may be required.

“I love it at ITD because everyone is extremely helpful and I am not treated like a deaf person here. A lot of companies unfortunately don’t know what to do with a hearing-impaired employee. Even though I am fully deaf, I want to still feel valued and feel like I can make contributions or advancements in my job and feel confident in myself. ITD does a wonderful job of that for me.”

Lisa McClellan named new Idaho DMV Administrator

BOISE – Lisa McClellan, who has been with the Idaho Transportation Department (ITD) since 2004 and was named the department’s Professional of the Year in February, recently became Idaho’s DMV Administrator. She has broad experience at ITD, having served in management of both the department’s Financial Services and DMV divisions.

As the leader of DMV, she will manage a dedicated team of 244 professionals.

In the DMV, McClellan helped with the transformation of the organization, process improvements, modernization of software, staff development, and county & stakeholder relationships. She has played a crucial leadership role in recent years as ITD modernized DMV software which is now the catalyst for time-saving innovations.

Lisa holds a Bachelor’s degree in business from Lewis Clark State College.

“This is fantastic news for the department and for Idaho,” ITD Director Scott Stokes said. “Lisa is a champion and will do great things, benefiting all Idahoans. Lisa has an aggressive vision that is going to save citizens and businesses time and money through a new generation of DMV service options.”

Lisa is looking forward to new challenges and opportunities.

“I’m excited to lead a courageous team of dedicated DMV professionals who have the customer centered in all we do,” said McClellan. “DMV has come a long way and will continue to be committed to customer service, stakeholders and partners, and the pursuit of innovation!”

Skip the Trip! Now save time and money renewing your vehicle registration online

BOISE – Beginning Oct. 1, 2022, Idaho Division of Motor Vehicles (DMV) customers will save money by renewing vehicle registrations at Through innovation, the DMV has reduced administration and convenience fees for online vehicle registration transactions, passing savings on to customers. Like appointments and online options, this cost-saving effort is part of a larger initiative to improve customers’ DMV experience.

Join the 1.2 million Idahoans who have Skipped the Trip to the DMV by accessing services online. It is a safe and secure way to renew vehicle registrations and driver’s licenses or complete 15 other transactions –saving time and money. In August 2022 alone, 108,231 customers chose to Skip the Trip and complete their transactions from a laptop, smartphone, or tablet.

“As Idaho’s population continues to grow, providing customers more options for completing many routine transactions online just makes sense,” said Acting DMV Administrator Lisa McClellan.

Online services are available 24 hours a day, seven days a week, including holidays. Customers may still visit county offices. While many transactions are available online, some, including getting a Star Card, Idaho’s Real ID, still require an in-person visit to the DMV. However, the rise in online transactions means there will be shorter lines in county offices.

“Working closely with county partners and our state vendor, the DMV is making online transactions simple, secure, more affordable, and a better way to Skip the Trip to get back time in your day,” McClellan said.
Skip the Trip - Save time | Go online

Statewide survey shows more Idahoans are wearing life-saving seat belts

Traffic congestion I-90 near Huetter

BOISE – More Idahoans are making the safe choice to wear their seat belts. The Idaho Office of Highway Safety (OHS) is pleased to report that statewide seat belt use rose to 87.6% in 2022, an increase of nearly 5% over last year. In 2021, Idaho’s seat belt use was 82.9%.

The data is based on a statewide survey that OHS conducted in June. OHS teams observed 25,385 people in vehicles at 180 sites across Idaho. Observers count the number of seat belts used in the front seats of cars, vans, SUVs, and trucks.

“This increase in seat belt use is a good sign for Idaho because seat belts save lives,” said OHS Occupant Protection Program Manager Tabitha Smith. “We want everyone to buckle up. One click can save your life.”

Seat belts increase your chances of surviving a crash by nearly 50%. Despite the effectiveness of seat belts and the high usage rate, failing to buckle up is one of the most common contributing factors in traffic fatalities.

Last year, 103 people who were killed in motor vehicle crashes were not wearing seat belts – that is 38% of all fatalities in 2021.

“That simple action of clicking your seat belt is one of the easiest things you can do to stay safe. I’m happy that most Idahoans buckle up, but we still can still do better,” Smith said.

New 511 Traveler Services App Launches

This week, ITD’s 511 mobile app for traveler advisories and information gets an upgrade. The new and improved app features roadway events, road conditions, traffic cameras, weight limit restrictions, and much more.

ITD’s 511 website and app already have many users throughout Idaho, representing a wide variety of interests. In the first two months of 2022, there were 27,187 Your 511 users and 1.4 million sessions on the site and app. ITD is hoping many of the people who use the website also transfer over to the improved app. Mirroring the 511 website, users can now create or log in to their already existing personalized accounts, giving people the ability to save cameras, locations, receive text and email alerts on their mobile device.

ITD’s 511 Travel Services Coordinator, Saran Becker, has helped lead the development and is excited for the launch of the new app and the goal it will fulfill.

“The goals for creating this new app were multi-fold,” Becker said. “First of all, we wanted to bring the full benefits of the 511 website to the Android and iOS platforms in the form of apps that operate, feel and look like the Idaho 511 website, and that is designed to be easy to use on the go.”

“Second, with this roll-out and future updates, we are bringing more features and customization to the 511 apps. For example, with this app, we are integrating the Commercial Driver functionality into the new 511 apps, a function that previously existed in separate apps. Also, the new apps will have a ‘Find events near me’ feature, hands-free, eyes-free features, announce upcoming traffic events and rest areas, and contain the full Your 511 account features with favorite cameras, routes, areas, and alerts.”

Truckers who currently use the CARS Hwy app will be notified through a pop-up display directing them to switch to the new app. Existing users of the CARS Hwy app can still use it but are encouraged to make the change.

The app will be available on iOS and Android devices through the App Store and is free to use. Improving the user interface will allow Idahoans to control their trip planning and daily driving habits. It’s the next step in giving people the freedom to make safe decisions when hitting the roads.

Over the summer of 2022, more features are scheduled to be rolled out, including electronic signs, share events and cameras, weather radar overlays, and much more.


The 511 service has proven to be a valuable source of information on road conditions statewide. The 511 slogan — “Know B4 U Go” — is a reminder that it is best to get road condition information before you get behind the wheel and start your trip, and to factor in conditions along your travel route.

The 511 service in Idaho launched in late November 2005, just before the busy Thanksgiving travel weekend. Since then, citizens have accessed the 511 service almost 54.2 million times.


To the right are examples of what a user of the new app might see:

With tragic increase in deaths on Idaho roads, ITD urges sober driving this holiday season

The Idaho Transportation Department’s Office of Highway Safety (OHS) is partnering with nearly 50 law enforcement agencies to keep impaired drivers off the road this holiday season. Dec. 17 through Jan. 1, OHS and officers across the state will participate in the National Highway Traffic Safety Administration’s (NHTSA) Drive Sober or Get Pulled Over education and enforcement campaign.

The safety effort comes at the close of a tragic 2021 on Idaho roads. According to OHS preliminary data, 254 people have died in crashes in Idaho so far this year, the most traffic fatalities in a single year since 2006.

“One life lost is too many. As 2021 ends, please celebrate the holidays wisely. Make safe decisions behind the wheel to avoid devastating consequences,” said OHS Manager John Tomlinson. “Always buckle up and if your festivities will include alcohol, please make a plan for a sober ride home.”

In 2020, 43% of all fatalities were the result of an impaired driving crash in Idaho, and only 29% of the vehicle occupants killed in those crashes were wearing a seat belt.

While law enforcement will be on heightened watch for drivers under the influence of drugs and alcohol during the next two weeks, preventing crashes is a shared responsibility in our communities.

“Impaired driving puts Idahoans at risk every day and it’s completely preventable,” said OHS Grants Officer Lisa Losness. “We can all choose to avoid dangerous driving behaviors and help ensure a safer holiday for our friends, family, and neighbors.”

Celebrate with a Plan

Nationally it is illegal to drive with a BAC of .08 or higher, except in Utah, where the limit is .05. A single DUI conviction for a first-time offender in Idaho can include costly fines, court costs, legal fees, jail time, and license suspension. Your judgement clouds when under the influence, so it’s important to plan a safe ride home before you leave the house.

  • Designate a sober driver or plan to use a ride service to get home safely.
  • Is it your turn to be the designated driver? Take that role seriously and do not drink any alcohol. Your friends and family are counting on you!
  • If someone you know is about to drink and drive, take the keys away and make arrangements to get them a safe ride.
  • Always buckle up – it’s your best defense against impaired drivers.
  • If you see an impaired driver on the road, call *477(*ISP) in hands-free mode. Your actions could help save someone’s life.

Funding for extra patrols and overtime work focused on impaired driving enforcement is provided by a grant through OHS and NHTSA.