DMV offices statewide open as department, vendor strive to resolve computer issues

The Idaho Transportation Department will open all Division of Motor Vehicles driver’s license offices throughout the state today (Monday, December 11).

During the weekend, ITD’s driver’s license vendor, Gemalto, added additional server capacity in an effort to resolve the computer issues.

“We hope this will allow us to find the root cause of the issues we have been experiencing for more than a week now,” said Idaho DMV Administrator Alberto Gonzalez.

Although this isn’t the permanent fix, this may provide relief while ITD and Gemalto identify the long- term solution. Gemalto’s senior technical staff are in Boise and will work with ITD technical and DMV business staff to do everything possible to find a resolution to the issues.

These computer issues do not reside at the counties, but rather with the ITD computer system.

“We understand the frustration of our county driver’s license partners and our customers. We appreciate their patience and collaboration as we work diligently to solve this problem,” said Gonzalez. “Please know this is not the level of service ITD strives to provide. We are equally as frustrated and are doing everything possible to get this issue resolved.”

ITD will issue additional news releases as information becomes available. Also, 6this blog post is also updated regularly and contains a running tally with all the updates the department is providing the public.