ITD working with driver’s license provider to address DMV outages

Technical difficulties

BOISE – In recent months, county DMV locations have experienced an increased number of outages to driver’s license services. This has created prolonged delays for Idahoans.

The Idaho Transportation Department (ITD) is devoting all available technology services towards investigating the root of this problem. The department is working hand in hand with its driver’s license provider, Gemalto, in this effort.

Gemalto has sent a team of specialists to Boise to join ITD’s team to investigate and fix this issue. Through this collaboration, ITD hopes to find a solution quickly.

ITD is placing as many resources on this as possible because the delays at the county DMVs are not up to the department’s standard. One pillar of ITD’s mission is “Your Economic Opportunity” and delaying the regular business of the traveling public does not fulfill that goal.

The department thanks the public and our county partners for showing patience while this issue is resolved.